Privacy Policy

Unless otherwise specified below, the provision of your personal data is not legally or contractually mandated nor required for the execution of a contract. You are under no obligation to provide such data, and non-provision will not result in any consequences. This applies only if no additional information is provided in the subsequent processing operations.

"Personal Data" refers to any information that pertains to an identified or identifiable individual.

Purpose of Processing:

• Delivering the online service, including its features and content.
• Responding to contact inquiries and interacting with users.
• Implementing security measures.
• Conducting reach measurement and marketing activities.

 

Server Log Files

You can visit our websites without disclosing any personal information. Each time our website is accessed, usage data is transmitted through your Internet browser to us or our web host/IT service provider and recorded in log files (known as server log files). This data includes, for instance, the name of the accessed page, the date and time of the visit, the IP address, the amount of data transmitted, and the requesting provider. The processing of this data is based on Article 6(1)(f) GDPR, driven by our legitimate interest in ensuring the smooth operation of our website and improving our services.

Your data will be transmitted to Canada, among other things. An adequacy decision of the EU Commission has receive data transmissions to Canada.

Contact Information:

Contact:

For inquiries, please contact us. The contact details of the person responsible for data processing are available in our website.

Customer Contact via Email or contact form

If you voluntarily initiate business contact with us via email or when using contact form, we collect your personal data (such as name, email address, and message content) only to the extent that you provide it. This data processing is intended to handle and respond to your inquiry and establish contact.

When the contact relates to the execution of pre-contractual measures (e.g., advice on purchase interest, preparation of an offer) or concerns an existing contract between you and us, this data processing is conducted based on Article 6(1)(b) GDPR. For other types of inquiries, the data processing is based on Article 6(1)(f) GDPR, driven by our legitimate interest in handling and responding to your request. You have the right to object to this processing at any time for reasons arising from your particular situation, according to Article 6(1)(f) GDPR. Your email address will solely be used to process your request. Subsequently, your data will be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.

Customer Account Details

Customer Account:

When you create a customer account, we collect your personal data as specified during the registration process. The purpose of this data processing is to enhance your shopping experience and streamline order processing. This processing is conducted based on your consent, in accordance with Article 6(1)(a) GDPR. You may withdraw your consent at any time by notifying us, without affecting the legality of the processing conducted based on your consent prior to its withdrawal. Upon revocation, your customer account will be deleted.

Use of personal data for your orders:

When you place an order, we collect and process your personal data only to the extent necessary to fulfil and manage your order and to address your inquiries. Providing this data is essential for the conclusion of the contract, although failure to provide the data does not prevent the formation of the contract. This processing is carried out in accordance with Article 6(1)(b) GDPR, as it is required for the performance of the contract with you.

Your data may be shared with third parties, such as the shipping companies’ payment service providers and order processing service providers. In all instances, we adhere strictly to legal requirements, and the scope of data transmission is kept to the minimum necessary.

Your data will be transmitted to Canada, among other things. An adequacy decision of the EU Commission has receive data transmissions to Canada.

Email Marketing by sending Newsletters

With your explicit consent, we use your email address for our own advertising purposes to send newsletters, regardless of contract processing. This processing is based on your consent, in accordance with Article 6(1)(a) GDPR. You may withdraw your consent at any time, without affecting the legality of the processing conducted based on your consent prior to its withdrawal. You may unsubscribe from the newsletter at any time using the link provided in the newsletter or by notifying us directly, upon which your email address will be removed from our mailing list.

Your data will be shared with a service provider for email marketing within the scope of order processing and will not be disclosed to other third parties.

External Payment Service Providers

We utilize external payment service providers to facilitate payment transactions for both our users and our company. The payment service providers we engage include PayPal (https://www.paypal.com/en/webapps/mpp/ua/privacy-full), and Shopify payments-Visa, Mastercard, Maestro, UnionPay and American Express(https://www.shopify.com/legal/privacy/app-users).   Clients are advised to review the privacy policies of the respective payment service providers they choose to use.

In fulfilling contracts, we engage these payment service providers based on Article 6(1)(b) GDPR. Additionally, we use external payment service providers based on our legitimate interests under Article 6(1)(f) GDPR to offer effective and secure payment options to our users.

The data processed by these payment service providers includes personal information such as names and addresses, bank details including account numbers or credit card numbers, passwords, TANs and checksums, as well as contract-related, summary, and recipient-related information. This information is necessary to complete transactions. Importantly, the data entered is processed and stored only by the payment service providers, meaning we do not receive any account or credit card details, only a confirmation or denial of payment. In some cases, payment service providers may transmit data to credit reporting agencies for identity verification and credit assessment purposes. For more details, please refer to the terms and conditions and privacy policies of the respective payment service providers.

For payment transactions, the terms and conditions and privacy policies of the respective payment service providers apply. These can be found on their websites or transaction applications. We recommend reviewing these documents for further information and for the assertion of rights related to withdrawal, information, and other data subject rights.

Third-party apps and plugins

We utilize third-party apps and plugins to enhance your shopping experience, improve our website functionality, and support various business operations. These third-party services may collect, use and share data according to their own privacy policy.

Third-party Services we use:

 

Data Collection and Sharing

These third-party apps and plugins may collect personal information and other data as part of their service provision. The types of data collected, the purposes for which it is used, and the third parties with whom it is shared are governed by the privacy policies of these third parties.

Our Responsibility

We carefully select our third-party service providers and ensure that they have robust privacy practices in place. However, we do not control these third parties and their privacy practices, and we encourage you to review their privacy policies.

Cookies

"Cookies" are small files stored on users' computers that can hold various pieces of information. Primarily, cookies store information about a user (or the device on which the cookie is stored) during or after their visit to an online service.

There are different types of cookies:

• Temporary cookies, also known as “session cookies” or “transient cookies,” are deleted after a user leaves the online service and closes their browser. For example, these cookies might store the contents of a shopping cart or a login status.
• Permanent cookies, or “persistent cookies,” remain stored even after the browser is closed. For instance, they can save the login status for users returning after several days, or store users' interests for range measurement or marketing purposes.
• “Third-party cookies” are those provided by entities other than the operator of the online service (if provided by the operator, they are called “first-party cookies”).

We may use both temporary and permanent cookies, as detailed in our Privacy Policy.

Users who do not wish to have cookies stored on their computer should disable the relevant option in their browser’s system settings. Previously saved cookies can be deleted at any time in the browser’s system settings. However, disabling cookies may limit the functionality of this website.

Users can find general information on how to object to the use of cookies for online marketing, particularly for tracking purposes, on the US website http://www.aboutads.info/choices/ or the EU website http://www.youronlinechoices.com/ Additionally, cookies can be managed and disabled through browser settings. Please note that disabling cookies may result in limited functionality of this online service.

Rights of Data Subjects

Pursuant to Article 15 of the GDPR, you have the right to obtain confirmation as to whether your personal data is being processed, and if so, to access the data and receive additional information along with a copy of the data.

Under Article 16 of the GDPR, you are entitled to request the rectification of inaccurate data or the completion of data concerning you.

According to Article 17 of the GDPR, you have the right to request the immediate erasure of your personal data. Alternatively, under Article 18 of the GDPR, you may request the restriction of processing of your data.

In accordance with Article 20 of the GDPR, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and you have the right to request the transmission of this data to another controller.

Business Analysis and Market Research

To operate our business efficiently, identify market trends, and understand the preferences of our contracting parties and users, we analyse data related to business transactions, contracts, inquiries, and more. This involves processing inventory data, communication data, contract data, payment data, usage data, and metadata pursuant to Article 6(1)(f) GDPR. The data subjects in these analyses include contractual partners, prospective customers, existing customers, and users of our online services.

These analyses are conducted for purposes of business evaluation, marketing, and market research. We may compile profiles of registered users based on the services they have utilized. The objective of these analyses is to enhance user-friendliness, optimize our offerings, and improve business efficiency. The results of our analyses are used internally and are not disclosed externally unless they are anonymized and aggregated.

Personal data used in these analyses or profiles will be deleted or anonymized upon the termination of the user relationship, or otherwise, two years after the conclusion of the contract. In general, business analyses and trend observations are conducted anonymously wherever feasible.

Google Analytics

We utilize Google Analytics, a web analytics service provided by Google LLC (“Google”), based on our legitimate interests, such as the analysis, optimization, and economic operation of our online services, as outlined in Article 6(1)(f) GDPR. Google employs cookies to collect information. The data generated by these cookies regarding user interactions with our website is typically transmitted to and stored on a Google server in the USA.

Google is certified under the Privacy Shield Framework, ensuring compliance with European data protection standards (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

On our behalf, Google uses this data to evaluate user interactions with our online services, compile reports on website activity, and provide other services related to website and internet usage. In this context, pseudonymous usage profiles of users may be generated from the processed data.

We utilize Google Analytics with IP anonymization enabled. This ensures that the user’s IP address is truncated by Google within member states of the European Union or other signatory states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there.

The IP address transmitted by your browser will not be combined with other data held by Google. Users can prevent cookies from being stored by adjusting their browser settings accordingly. Additionally, users can prevent Google from collecting and processing data generated by cookies and related to their use of the online services by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Further information on how Google uses data, settings, and opt-out options can be found in Google’s Privacy Policy (https://policies.google.com/technologies/ads) and in the settings for Google ad displays (https://adssettings.google.com/authenticated).

 

Online Presence in Social Media:

We maintain an online presence across various social networks and platforms to communicate with customers, prospective clients, and users, and to inform them about our services. When accessing these networks and platforms, the terms and conditions and data processing policies of the respective operators apply.

Unless specified otherwise in our Privacy Policy, we process user data when they interact with us on social networks and platforms, such as by posting on our profiles or sending us messages.